There may be times when you'll need to return an item purchased from us.
Our Returns Policy is designed to assist you with your return.
The benefits given by our Returns Policy are in addition to other rights and remedies you may have as a consumer under the Australian Consumer Law (ACL).
We encourage you to return your parcel via registered or traceable postal services as all returned parcels remain the responsibility of the purchaser until received by Handmade Paper Source.
Returns Policy Conditions
We regret that we are unable to provide refunds for change of mind purchases, however if you have changed your mind on a purchase we will exchange your item provided that:
- You return the item within 14 days (inclusive) from the tracked date of delivery
- You produce your original Handmade Paper Source invoice (receipt) when you return the item
- The item is unused and in original saleable condition
If you are not able to comply with these requirements, Handmade Paper Source reserves the right to refuse an exchange or refund.
Exchanges and refunds
If you would like to exchange an item(s) for an alternative item(s), please contact us
to let us know prior to sending the item(s) back.
Exchanges can only be exchanged for item(s) of the same or lesser value of the purchase price of the item being returned.
Your items that you wish to return need to be sent back to Handmade Papersource with tax invoice (receipt) enclosed. Return postage costs will be at your expense.
If the alternative item is no longer available, provided all the Returns Policy Conditions are met, a refund will be provided to you crediting your original method of payment.
A refund will only be provided by Handmade Paper Source if the item(s) returned is faulty or not as ordered.
To obtain a refund, please contact us
to let us know prior to sending the item(s) back so we can organise pre-paid postage.
A refund will be provided to you crediting your original method of payment, providing all the Returns Policy Conditions are met and Handmade Papersource have received the original item that is being returned.
Cash refunds will not be provided under any circumstances.